Privacy Policy Template

Effective Date: 06-10-2025

ORRA APP ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you access or use our website, mobile application, or any other services we provide (collectively, the "Service").

By using our Service, you acknowledge that you have read, understood, and agree to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.

1. Definitions

• Company: Refers to [Your Company Name], responsible for your information under this Privacy Policy.

• Cookies: Small files placed on your device that allow our website to recognise your browser.

• Customer: Any individual or entity using our Service.

• Device: Any internet-connected device such as a smartphone, tablet, computer, etc.

• IP Address: Unique identifier assigned to each device on the internet.

• Personal Data: Information that can be used to identify an individual.

• Service: Our website and any related offerings.

• Third-Party Services: Partners that provide content or services via our platform.

• You: The person or entity using our services.

2. What Information We Collect

We may collect the following personal data:

• Name and username

• Contact information (email, phone number)

• Billing and shipping addresses

• Date of birth or age

• Payment details

• Login credentials

3. How We Use Your Information

We use the information collected to:

• Provide and personalise the Service

• Improve user experience

• Respond to customer service requests

• Process transactions

• Send newsletters and promotional communications (with opt-out options)

• Conduct analytics and research

4. Third-Party Information & Sharing

We may share information with:

• Marketing and promotional partners

• Payment processors

• Analytics and hosting providers

• Legal and regulatory authorities when required

• Affiliates and successors-in-interest (in case of merger or sale)

5. Cookies & Tracking Technologies

We use cookies, sessions, and similar technologies to improve the user experience, personalise content, and track analytics. You can disable cookies through your browser settings, but some features of the Service may not function properly.

6. Email Usage

By providing your email, you consent to receive emails related to our Service. You can unsubscribe at any time. Emails may include marketing, transactional messages, and customer service communications.

7. Data Transfer and Storage

Your information may be stored and processed in any country where we or our service providers operate. By using the Service, you consent to such transfers.

8. Data Security

We implement industry-standard security measures. However, no system is 100% secure. We cannot guarantee absolute security of your data.

9. Your Data Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Object to or restrict processing

• Withdraw consent

• Request data portability To exercise these rights, please contact us.

10. GDPR Compliance (for EEA Residents)

If you are from the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). You have the right to request access to, correction of, or deletion of your personal data.

11. CCPA & CalOPPA (for California Residents)

Under the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA), California residents have specific rights regarding their personal information. To exercise these rights, please contact us.

12. Children’s Privacy

Our services are not directed to children under the age of 13. If we learn we have collected data from a child under 13 without parental consent, we will delete it.

13. Data Retention

We retain your personal information only as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

14. Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated effective date.

15. Contact Us

For questions about this Privacy Policy, contact us at:

• • Email: hello@orraapp.com

  • Phone: 0203 600 0200